Legal information

The purpose of this Privacy Policy is to inform users of the Lyne website about how their personal data is collected, used, stored and protected in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and any other applicable regulations.

By using this website, you acknowledge that you have read this policy.

1. Data Controller

The data controller is:

PHILENA SRL

Rue Xavier De Bue 72

1180 Uccle

Belgium

Company registration number (BCE): 1016.481.212

If you have any questions regarding the protection of your personal data, you can contact us using the contact details provided on the Contact page of the website.

2. What personal data do we collect?

Depending on your use of the website, we may collect the following categories of data:

• surname and first name;
• email address;
• telephone number;
• the content of messages sent via the contact forms;
• information required to book an appointment or make an enquiry;
• IP address;
• browser type;
• operating system;
• browsing data;
• cookie preferences;
• website traffic statistics (Google Analytics, Google Search Console, Google Tag Manager).

The firm never collects data that is not necessary for the intended purpose.

3. How is your data collected?

Your data may be collected:

• when you fill in a contact form;
• when you request to be contacted;
• when you book an appointment via an online booking system;
• when you browse the website;
• when you accept certain cookies;
• when you voluntarily contact the firm by telephone or email.

4. Purposes of processing

Your personal data is used solely for specific, explicit and legitimate purposes.

In particular, it may be used to:

• respond to your contact enquiries;
• arrange an appointment;
• handle the administrative follow-up to your enquiry;
• improve the quality of the website;
• compile anonymised visitor statistics;
• ensure the security of the website;
• comply with the legal obligations to which PHILENA SRL is subject.

No automated decision producing legal effects is made on the basis of your personal data.

5. Legal basis for processing

The processing carried out is based on one of the following legal bases provided for by the GDPR:

• your consent;
• the performance of pre-contractual measures taken at your request;
• the performance of a contract where applicable;
• compliance with a legal obligation;
• the legitimate interests of PHILENA SRL, in particular to ensure the security of the website, improve its services or respond to user enquiries.

6. Recipients of the data

Personal data is accessible exclusively to:

• authorised members of the firm;
• technical service providers involved in the operation of the website (hosting, IT maintenance, security, backups);
• service providers responsible for audience measurement or cookie management where applicable;
• administrative or judicial authorities where required by law.

These service providers act solely on the instructions of PHILENA SRL and are subject to strict confidentiality obligations.

PHILENA SRL does not sell, rent or transfer your personal data to third parties for commercial purposes.

7. Retention period

Data is retained only for as long as is necessary to fulfil the purposes for which it was collected.

For information:

• contact enquiries are retained for the time necessary to process the enquiry and are then archived in accordance with legal obligations;
• data relating to cookies is retained for the periods specified in the Cookie Policy;
• data necessary to comply with legal obligations is retained for the periods required by Belgian regulations.

8. Data security

PHILENA SRL implements all appropriate technical and organisational measures to ensure the confidentiality, integrity, availability and security of personal data.

These measures include, in particular:

• securing the website using the HTTPS protocol;
• restricted access to authorised persons only;
• regular backups;
• protection of hosting servers;
• regular updates to security systems.

Despite all the precautions taken, no IT system can guarantee absolute security.

9. Your rights

In accordance with the GDPR, you have the following rights:

• the right of access to your personal data;
• the right to have inaccurate data rectified;
• the right to erasure where the legal conditions are met;
• the right to restriction of processing;
• the right to object to processing in the cases provided for by the regulations;
• the right to data portability where applicable;
• the right to withdraw your consent at any time where processing is based on consent;
• the right to set out instructions regarding the handling of your data after your death where provided for by applicable legislation.

You may exercise these rights by contacting us using the contact details provided on the Contact page.

Proof of identity may be requested in order to protect your data.

10. Complaints to the Data Protection Authority

If you believe that your rights have not been respected, you may lodge a complaint with the competent authority:

Data Protection Authority (DPA)

Rue de la Presse 35. 1000 Brussels,Belgium

Website: https://www.autoriteprotectiondonnees.be

This does not limit your right to bring a legal action before the competent courts.

11. Transfer of data outside the European Economic Area

In connection with certain technical services (for example, certain audience analytics tools, cloud services or appointment-booking solutions), certain data may be transferred outside the European Economic Area.

Where such transfers take place, PHILENA SRL ensures that they are governed by the mechanisms provided for under the GDPR, in particular the European Commission’s adequacy decisions or the Standard Contractual Clauses (SCCs).

12. Links to third-party websites

This website may contain links to websites operated by third parties.

PHILENA SRL cannot be held liable for the content of these websites or for their data protection practices.

We encourage users to consult their own privacy policies.

13. Amendments to this policy

PHILENA SRL reserves the right to amend this Privacy Policy at any time to take account of legislative, regulatory or technical developments.

The current version is the one published on this page.

14. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact PHILENA SRL using the contact details available on the Contact page of the website.

Last updated: 22 July 2026.